Top 5 actions to improve KM Satisfaction: Culture not in the top 4
The following is taken from The 2015 Global Knowledge Management Observatory© Report (second edition). This comprehensive report into the state of KM is available as a FREE download; with 729 respondents from 56 countries, the report poses interesting challenges for KM practitioners that need to be addressed if the function is to be seen as a viable business proposition.
This excerpt looks at improving satisfaction.
Respondents were asked to provide the top 5 actions that could improved satisfaction in their organisation. Responses were coded and analysed, with the following being the top 5 requirements for improved satisfaction:
Senior Management buy-in/sponsorship (31%)
Having a skilled/professional Knowledge Manager (22%)
Staff understanding the importance of KM (15%)
Training and development of staff (14%)
Improved culture (6%)
When asked about the top 5 contributors to current dissatisfaction, respondents gave the following reasons in rank order:
Lack of KM awareness at a senior management level (21%)
Technology (20%)
Knowledge management increases workload (18%)
Lack of integration across the business - operating in silos (12%)
Poor communication of benefits (11%)
We hope you find the report useful. If you are interested in developing High Performance KM Practice, you should check out these professional development courses for 2015.
