The 12 'R's of High Performance Lessons Learned
One of the biggest requests I have had over the last 5 years or so has been to rescue lessons learned projects that have failed. At the...
Knowledge Management or Organisational Knowledge Capability - There is a difference!
Knowledge work is about “the directed, focused, united effort, of free human beings...” (Drucker). Organisations find value in knowledge...
Looking for success in all the wrong places?
When looking for the “best practice,” or the ingredient that create successful longterm projects and/or organisations, stop looking for a...
What do you learn when people say "goodbye?" goodbye?
What critical competencies are being lost from your organisation, how is this loss impacting your competitive position in the marketplace...
Tom Davenport is right. Why not move past Knowledge Management and create something better?
This year one of my favourite football (soccer to our American cousins) players, Steven Gerrard, left Liverpool FC to play for the Los...
3 conditions you have to meet when investing in Knowledge Management
I have just returned from working with Kent Williams on a project in the US. Kent is a smashing chap who is an accountant by trade, but...
4 popular mistakes Knowledge Managers make
Do you make any of these assumptions? 1. Knowledge Management should set out to capture and store critical knowledge, and make available...
Knowledge Management, pawn or queen?
Knowledge Management. Organisations who don't have it believe they need it. Organisations who have had it, and subsequently let it go,...
Worst practice: managing knowledge = a one-size-fits-all IT solution
An organisation's Knowledge Capability is often constrained by poor decisions or what we call "worst practice." - KM Capability being its...
Do you have Knowledge Capability (or are you still stuck with KM)?
Do you have Knowledge Capability (or are you still stuck with KM)? Today's organisations need high levels of Knowledge Capability, the...
